As an HR, what are the KPIs used for measuring Employee Engagement and Satisfaction

As an HR, an HRBP, a people leader, you're probably wondering how to measure your initiatives and track your progress. You'd love to report your results but are wondering what to actually measure and how to present the achievements. What is an achievement when you don't track anything actually?

As an HR, what are the KPIs used for measuring Employee Engagement and Satisfaction
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As an HR, an HRBP, a people leader, you're probably wondering how to measure your initiatives and track your progress. You'd love to report your results but are wondering what to actually measure and how to present the achievements. What is an achievement when you don't track anything actually?

You can't improve what you don't measure.

What this quote tells us is that you need to define Key Performance Indicators (KPIs) to be able to improve in specific areas and showcase the progress to the team.

In a series of articles we will go through the KPIs that are associated with Human Resources specialists in different categories such as Compensation and Benefits, Diversity, Equity, and Inclusion, HR Service Delivery, Workforce Planning and Analytics, Performance Management, Onboarding and Training, Compliance and Risk Management, Recruitment and Staffing, Employee Engagement and Satisfaction.

Today we're looking closer at Employee Engagement and Satisfaction.

Here are the 15 KPIs to look at for Employee Engagement and Satisfaction as an HR:

  1. Employee Engagement Score: How engaged and motivated employees are.
  2. Employee Satisfaction Score: How satisfied employees are with their jobs and the company.
  3. Net Promoter Score (eNPS): How likely employees are to recommend the company as a place to work.
  4. Absenteeism Rate: The percentage of time employees are absent from work.
  5. Presenteeism Rate: The percentage of time employees are at work but not fully productive.
  6. Employee Turnover Rate: The percentage of employees who leave the company.
  7. Voluntary Turnover Rate: The percentage of employees who choose to leave the company.
  8. Involuntary Turnover Rate: The percentage of employees who are asked to leave the company.
  9. Retention Rate: The percentage of employees who stay with the company.
  10. Employee Loyalty Index: How loyal and committed employees are to the company.
  11. Employee Advocacy Score: How likely employees are to speak positively about the company.
  12. Employee Feedback Response Rate: The percentage of employees who provide feedback when asked.
  13. Employee Recognition Participation Rate: The percentage of employees who take part in recognition programs.
  14. Work-Life Balance Score: How well employees feel they can balance work and personal life.
  15. Job Satisfaction Score: How satisfied employees are with their specific job roles.

Please reach out if you think we missed anything. I truly hope this list will help you track your progress 🙏